Neil Turner's Blog

Blogging about technology and randomness since 2002

Getting iPlayer Desktop to work

First of all, good news everyone! App of the Week will be returning this Wednesday, since I have a couple of apps to review.

Second of all, one of the apps I was intending to review was iPlayer Downloader, which is a program allowing you to download programmes from BBC iPlayer without DRM. The main reason for mentioning it was less its DRM-busting abilities and more down to the fact it actually works. I’ve had problems getting BBC’s iPlayer Desktop application to run on my system – it would start, with the icon appearing on the dock and its menu appearing in the menu bar, but the window wouldn’t load and it wouldn’t download anything. Other times it would work perfectly. Even after re-installing the iPlayer Desktop application, Adobe AIR and Adobe Flash, getting it to run was still a hit-and-miss affair.

Turns out the BBC have a re-installation instructions on their site, including a handy video. However, you needn’t follow all of their instructions each time – I’ve found that if iPlayer Desktop refuses to launch properly, simply deleting the following folder gets everything working again:
/Users/[your user name]/Library/Application Support/Adobe/AIR/ELS/BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1/

Obviously, [your user name] is the username you use on OS X.

Unfortunately I now have to delete this folder regularly to get the program running and should probably create an Automator script so that I don’t have to drill down each time.

Also, deleting this folder won’t affect any programmes you have downloaded, so you shouldn’t end up accidentally deleting that episode of Top Gear that you’ve not yet got around to watching yet.

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