Neil Turner's Blog

Blogging about technology and randomness since 2002

On the phone to customer services

It’s not even 9am and I’ve already been on the phone to two separate customer service departments:

  1. Virgin Media – our internet has been timing out for extended periods of time over the past few weeks, which is especially annoying if you’re playing a game like World of Warcraft which has very poor timeout detection (it’s only when you realise that you can’t use any spells/abilities and that no-one else is moving that you noticed you have disconnected). So the first phone call was to them. Virgin’s customer service has improved since its NTL/Telewest days, even if the quality of service hasn’t improved dramatically, and the guy at the other end of the phone was able to deduce what the problem was (excessive noise on the line) quite quickly. We’ve been promised a fix in 24 hours.
  2. British Gas – on Friday night our gas meter failed – seemingly because the battery is flat. We have a pre-payment meter (legacy from the previous occupants) so it’s a bit more sophisticated than the bog standard ones that just tick over as you use gas. There’s someone coming this morning to look at it, which is good as right now we’re without any heating, very limited hot water and no cooker.

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